Terms & Conditions

1. Definitions

In these Terms & Conditions, unless the context otherwise requires, the following terms shall have the meanings set forth below:

• "Platform" refers to the sr866 website located at sr866.cam and all associated services, mobile applications, and software.
• "User," "You," or "Your" refers to any individual who accesses or uses the Platform.
• "We," "Us," or "Our" refers to sr866, the operator of the Platform.
• "Account" refers to the personal gaming account created by a User on the Platform.
• "Services" refers to all online gaming services provided through the Platform, including but not limited to sports betting, live casino games, slot games, lottery games, and related entertainment offerings.
• "Wager" refers to any bet or stake placed by a User on any game or sporting event available on the Platform.
• "Balance" refers to the total amount of funds available in Your Account for wagering or withdrawal.
• "Bonus" refers to promotional funds credited to Your Account subject to specific terms and wagering requirements.
• "KYC" refers to Know Your Customer verification procedures required to confirm User identity and comply with regulatory requirements.

2. Eligibility and Registration

2.1 Age and Residency Requirements

To register for and use an Account on sr866, You must meet the following eligibility criteria:

• You must be at least 21 years of age, which is the legal gambling age in Indonesia.
• You must be a resident of Indonesia with a valid Indonesian identification document (KTP or equivalent government-issued ID).
• You must have the legal capacity to enter into binding contracts under Indonesian law.
• You must not be prohibited from gambling by any applicable law or regulation in Your jurisdiction.

We reserve the right to request proof of age and identity at any time. Failure to provide satisfactory documentation may result in Account suspension or closure and forfeiture of any funds.

2.2 Account Registration

When creating an Account, You agree to:

• Provide accurate, current, and complete information as requested during the registration process.
• Maintain and promptly update Your Account information to keep it accurate and complete.
• Register only one Account per person. Multiple Accounts are strictly prohibited and may result in closure of all Accounts and forfeiture of funds.
• Keep Your username, password, and Account details confidential. You are solely responsible for all activity that occurs under Your Account.
• Notify us immediately of any unauthorized use of Your Account or any other breach of security.

We reserve the right to refuse registration or to cancel an Account at Our sole discretion, particularly if We suspect fraud, underage gambling, multiple Account creation, or violation of these Terms.

2.3 Identity Verification (KYC)

Before processing Your first withdrawal, We require completion of Our KYC verification procedures. You must submit clear, legible copies or photographs of:

• Government-issued photo identification (KTP, passport, or driver's license) showing Your full name, date of birth, and photograph.
• Proof of address dated within the last three months (utility bill, bank statement, or government correspondence).
• Photographs of any payment methods used for deposits (credit/debit cards showing only the last four digits, bank account statements, e-wallet screenshots).

KYC verification typically takes 24-48 hours. We may request additional documentation if needed. Failure to complete KYC verification will prevent withdrawals and may result in Account suspension.

3. Deposits and Payments

3.1 Deposit Methods

sr866 supports deposits through various Indonesian payment methods including bank transfers (BCA, BRI, BNI, Bank Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja). All deposits are processed in Indonesian Rupiah (IDR).

Minimum deposit amounts vary by payment method but typically start at Rp 50,000. Maximum deposit limits are set based on Account verification level and transaction history. We reserve the right to refuse any deposit at Our discretion.

3.2 Deposit Processing

Deposits are typically credited to Your Account within 2-5 minutes for bank transfers and instantly for e-wallet transactions. If Your deposit does not appear within 15 minutes, contact customer support with Your transaction details and payment confirmation.

You are responsible for ensuring that deposits are made from payment methods registered in Your own name. Third-party deposits are strictly prohibited and will be returned to the source, minus any processing fees.

3.3 Deposit Disputes

If You believe an error has occurred with Your deposit, You must notify Us within 30 days of the transaction date. We will investigate the matter and provide a response within 14 business days. Any claim not made within the 30-day period will be deemed waived.

4. Withdrawals

4.1 Withdrawal Processing

Withdrawals can only be made to payment methods registered in Your name and used for deposits. We process withdrawals within 5 minutes during banking hours (Monday to Friday, 08:00-16:00 WIB, excluding Indonesian public holidays). Withdrawals requested outside banking hours are processed on the next business day.

Minimum withdrawal amount is Rp 50,000. Maximum daily withdrawal limits are based on Account verification level and history. We reserve the right to split large withdrawals into multiple installments for security reasons.

4.2 Withdrawal Requirements

Before processing a withdrawal, the following conditions must be met:

• Your Account must be fully verified through KYC procedures.
• Your deposit amount must have been wagered at least once (turnover requirement) to comply with anti-money-laundering regulations.
• Any active bonus wagering requirements must be completed, or the bonus forfeited.
• No pending disputes, investigations, or Terms violations on Your Account.

4.3 Withdrawal Fees

sr866 does not charge withdrawal fees for the first three withdrawals per month. Subsequent withdrawals in the same month may incur a processing fee of 2% or Rp 25,000, whichever is greater. Your bank or e-wallet provider may charge their own transaction fees.

5. Bonuses and Promotions

5.1 Bonus Terms

sr866 offers various bonuses and promotions, including welcome bonuses, deposit bonuses, cashback offers, and loyalty rewards. All bonuses are subject to specific terms and conditions that are displayed on the promotional page at the time the bonus is offered.

By accepting a bonus, You agree to the associated wagering requirements, which typically range from 10x to 50x the bonus amount. Wagering requirements must be completed within the specified validity period (usually 30 days) or the bonus and any winnings derived from it will be forfeited.

5.2 Bonus Restrictions

• Only one bonus per User, household, IP address, or payment method is permitted unless otherwise stated.
• Maximum bet limits apply when playing with bonus funds (typically Rp 50,000 per bet). Exceeding these limits may void the bonus and associated winnings.
• Not all games contribute equally to wagering requirements. Slot games typically contribute 100%, while table games, live casino, and sports betting may contribute at lower percentages or not at all. Check the bonus terms for specific contribution rates.
• Withdrawal of the bonus amount itself is not permitted. Only winnings generated from bonus play, after meeting wagering requirements, can be withdrawn.

5.3 Bonus Abuse

We reserve the right to cancel bonuses, void winnings, and close Accounts if We detect bonus abuse, including but not limited to: creating multiple Accounts to claim bonuses, low-risk betting strategies designed solely to clear wagering requirements, collusion with other players, or any other attempt to gain an unfair advantage. Our decision in such matters is final.

6. Betting Rules

6.1 Sports Betting

All sports bets are accepted subject to Our confirmation. We reserve the right to refuse or limit any bet at Our discretion, particularly bets placed at obviously incorrect odds or after an event has started (unless explicitly offered as live betting).

Settlement of sports bets is based on official results as determined by the relevant sports governing body. If an event is abandoned, postponed, or canceled, bets are typically voided unless the event is rescheduled and completed within 48 hours. Specific sport rules apply and are available on request.

6.2 Casino Games

All casino games (slots, table games, live dealer games) use certified Random Number Generators (RNG) or physical equipment to ensure fair outcomes. Game rules, paytables, and RTP (Return to Player) percentages are displayed within each game.

In the event of a software malfunction, disconnection, or technical error, We reserve the right to void affected game rounds and refund stakes. Screenshots or recordings of game play do not constitute proof of results; Our server records are final.

6.3 Lottery and Specialty Games

Lottery games including togel (Indonesia's traditional numbers lottery) are settled based on official draw results from the relevant lottery authority. Bets placed after the draw has commenced are automatically voided. Results are final once officially published.

7. Responsible Gaming

7.1 Age Verification

sr866 is committed to preventing underage gambling. All Users must be at least 21 years of age. We employ age verification technology and manual checks to ensure compliance. If We discover a User is underage, the Account will be immediately closed, funds confiscated, and relevant authorities notified.

7.2 Self-Exclusion and Limits

We provide responsible gaming tools to help You maintain control over Your gambling activity:

• Deposit Limits: Set daily, weekly, or monthly maximum deposit amounts.
• Loss Limits: Cap Your net losses over specified periods.
• Session Time Limits: Automatically log out after a set duration.
• Reality Check Reminders: Receive periodic notifications about session length and balance.
• Self-Exclusion: Temporarily or permanently block access to Your Account for periods ranging from 24 hours to permanent closure.

To activate any of these tools, contact customer support or access Your Account settings. Limit decreases take effect immediately; increases require a 24-hour cooling-off period. Self-exclusion periods cannot be reversed until they expire.

7.3 Problem Gambling Support

If You feel Your gambling is becoming a problem, We encourage You to seek help. Contact Our customer support team to discuss self-exclusion options or to be referred to professional counseling services. Gambling should be entertainment, never a source of income or a way to solve financial problems.

8. Prohibited Activities

The following activities are strictly prohibited and may result in Account closure and forfeiture of funds:

• Creating multiple Accounts or allowing others to use Your Account.
• Using the Platform while located outside Indonesia or using VPNs, proxies, or other tools to disguise Your location.
• Engaging in any form of collusion, chip dumping, fraud, or cheating.
• Using automated betting systems, bots, or software to place bets without human intervention.
• Exploiting software bugs, errors in odds, or delayed information for advantage.
• Money laundering or using the Platform for any illegal purpose.
• Harassment, abuse, or threatening behavior toward staff or other Users.
• Providing false or misleading information during registration or KYC verification.

9. Limitation of Liability

To the fullest extent permitted by law, sr866 and its affiliates, partners, employees, and agents shall not be liable for any indirect, incidental, consequential, or punitive damages arising from Your use of the Platform, including but not limited to loss of profits, data, or goodwill, even if We have been advised of the possibility of such damages.

Our total liability to You for any claim arising from or related to these Terms or Your use of the Platform shall not exceed the amount of funds deposited into Your Account during the six months preceding the claim, or Rp 10,000,000, whichever is less.

We do not guarantee uninterrupted or error-free operation of the Platform. Technical issues, server downtime, software malfunctions, and internet connectivity problems may occur. While We strive to minimize disruptions, We are not liable for losses resulting from such technical issues.

10. Intellectual Property

All content on the sr866 Platform, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, software, and data compilations, is the property of sr866 or its content suppliers and is protected by Indonesian and international intellectual property laws.

You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from the Platform without Our prior written permission. The sr866 trademark and logo may not be used without express written authorization.

11. Dispute Resolution

In the event of a dispute between You and sr866, You agree to first contact Our customer support team to attempt an amicable resolution. Most disputes can be resolved quickly through open communication.

If a dispute cannot be resolved through customer support, You agree to submit the matter to binding arbitration under the rules of the Indonesian Arbitration Board (BANI - Badan Arbitrase Nasional Indonesia). The arbitration shall be conducted in Jakarta, Indonesia, in the Indonesian or English language, and the decision of the arbitrator shall be final and binding.

You waive any right to participate in class action lawsuits or class-wide arbitration against sr866. All disputes must be brought individually.

12. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the jurisdiction in which sr866 is licensed and operates. Any legal proceedings arising from these Terms shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.

Nothing in these Terms affects Your statutory rights as a consumer under Indonesian consumer protection law where applicable and enforceable.

13. Amendments to Terms

We reserve the right to modify these Terms & Conditions at any time without prior notice. Changes become effective immediately upon posting to the Platform. Your continued use of the Platform after any changes constitutes acceptance of the revised Terms.

We recommend You review these Terms periodically. Material changes will be communicated through email notification or prominent notice on the Platform. If You do not agree with revised Terms, Your sole remedy is to close Your Account and cease using Our Services.

14. Account Closure

14.1 Voluntary Closure

You may request Account closure at any time by contacting customer support. We will process Your request within 24 hours. Any remaining Balance will be returned to Your registered payment method after deducting any outstanding fees or bonuses.

14.2 Involuntary Closure

We reserve the right to suspend or permanently close Your Account without notice if You violate these Terms, engage in prohibited activities, fail to complete KYC verification, or if We suspect fraud or illegal activity. In such cases, We may forfeit Your Balance and winnings.

14.3 Dormant Accounts

Accounts with no login activity for 12 consecutive months are considered dormant. We may charge a monthly dormancy fee of Rp 25,000 or 5% of the remaining Balance, whichever is less, to cover administrative costs. Dormant Accounts with zero Balance may be closed without notice.

15. Contact Information

If You have questions about these Terms & Conditions or need assistance with any matter related to Your Account, please contact our customer support team:

• Email: [email protected]
• Live Chat: Available 24/7 on the sr866 website
• WhatsApp: Available through customer support portal

Our team is available 24 hours a day, 7 days a week to assist You in Indonesian or English.

16. Entire Agreement

These Terms & Conditions, together with Our Privacy Policy and any additional terms presented at the time of registration or bonus activation, constitute the entire agreement between You and sr866 concerning Your use of the Platform. These Terms supersede all prior agreements, understandings, and communications, whether written or oral.

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.